Independent consultant / Newbury, UK
Business systems integration. Around the way work happens.
I help organisations connect the applications, data and decisions that a business process depends on. The work can span CRM, reporting, operational platforms and custom software, with a defined role alongside your internal team or delivery partners.
Independent consultant · Newbury, UK · National and cross-border programmes
When an integration needs more than a connection.
A record moves from one application to another, but the team still cannot finish the job. The definition is different, the approval belongs to someone else, or an exception has nowhere to go.
That is the kind of systems problem I like working on: understanding the operation, agreeing how the pieces fit and building the work needed to put it into use.
Work crosses teams or business units
Ownership changes at each handoff. The integration needs clear responsibilities as well as data movement.
Systems disagree
Different identifiers, definitions or update rules make reporting and operational decisions difficult to trust.
A wider rollout is approaching
Local rules, permissions, training and support need to be considered before a process is extended to more teams or countries.
From the current process to a working delivery phase.
Map the operation
Follow a real example through the process. Identify the systems, decisions, people, data owners and manual work involved.
Agree the boundaries
Define which system owns each piece of information, when it changes and what should happen when something is incomplete or fails.
Build and test a useful slice
Implement the agreed workflow or integration, test normal and exception cases, and involve the people who will use it.
Prepare the handover
Document the work, train the relevant people and agree release, support and follow-up responsibilities.
A clear role in a national or global programme.
Large programmes need clarity about who owns the business process, the systems, the implementation and the operational service. I can lead or deliver a defined workstream within that structure.
We agree the responsibilities, dependencies, specialist input and acceptance criteria for each phase. My work, additional specialists and operating costs are set out separately, so a personal engagement is not confused with the entire programme budget.
Grounded in business operations and delivery.
At Vodafone Business, my sales operations work covered onboarding, account movements, commission disputes, target letters and reporting across IoT, Cloud, Digital Sales, Carrier, MNC (VGE) and selected operating companies.
I also coordinated the review and approval process for complex global enterprise deals across commercial, financial, legal and technical functions. Today, as external CTO at Kona Libre, I connect development planning with application development, testing, releases and operational documentation.
Scope first. Then an agreed delivery phase.
A complex systems assessment starts at £6,000 for one workstream, sized for eight of my working days, up to six stakeholder interviews and a high-level review of four core systems. Access and stakeholder availability affect the schedule.
The assessment establishes the processes, responsibilities, risks, options and a plan for the first delivery phase. It is a separately paid engagement; implementation is quoted using its findings.
Complex workstream leadership and delivery uses £750 per own working day as a planning basis. Well-defined implementation uses £575 per day. We agree which type of work is involved, the outputs and the budget before starting.
Questions to settle early.
Do all the existing systems need replacing?
That is a decision to investigate. A process change, an integration or a smaller custom application may be enough. The assessment should make the options and trade-offs clear.
Can you work with our existing suppliers?
Yes. We agree my role alongside your team and partners, including decision rights, access, dependencies and handover responsibilities.
What happens after launch?
Planned improvements can be agreed separately. Business-critical operations, monitoring, incident response and recovery need an explicit arrangement before launch.
Where do you work?
I am based in Newbury, Berkshire and work across the UK and EU. Meetings in Newbury or elsewhere in the UK are by arrangement.
A useful next step
What needs to work together?
Tell me about the process, the systems and the people involved. Our first 30-minute conversation is free.
No VAT added — I’m not VAT registered.
View the full engagement terms.